Know where clerical help stops

Service boundaries and referral rules

India Desk on Demand can perform approved administrative and technical tasks. It cannot make legal, eligibility, category, evidence, or answer decisions for a customer.

Four-step secure document-handling process from scope approval through deletion confirmation

Request a scope check View services

Within scope

Administrative and technical help

Explain published instructions in a supported language
Type facts and answers supplied by the customer
Scan, resize, rename, print, and organize files
Format photos and signatures
Build checklists from published instructions
Draft ordinary nonlegal letters from customer-provided facts

Outside scope

Legal judgment, authority, or representation

Determine eligibility or citizenship status
Select an application, category, or answer
Decide whether evidence is legally sufficient
Advise on refusals, arrests, custody, disputed identity, or legal consequences
Sign, certify, represent, or submit as the customer
Guarantee approval, appointments, acceptance, or processing time

Referral triggers

Stop the normal workflow when judgment is required

Manual review or referral is required when a request involves a prior refusal, overstay, arrest, custody dispute, name discrepancy, citizenship dispute, adoption, legal evidence, a government notice, an appeal, a waiver, a status question, or a request for a recommended answer.

India Desk on Demand does not offer USCIS petition preparation, citizenship, green-card, status-change, waiver, affidavit-of-support, response-to-notice, appeal, or representation work.

Straight answers

Boundary questions

Can you explain official written instructions in another language?

Yes. Published instructions may be explained in English, Hindi, Punjabi, or Urdu without choosing the customer’s category or answer.

Can you tell me which evidence is legally sufficient?

No. Legal sufficiency and strategy are outside the administrative service.

Can you represent me before a consulate, VFS, USCIS, or another agency?

No. India Desk on Demand does not represent customers before government agencies or processors.

What happens when a request involves a prior refusal or disputed identity record?

The normal clerical process stops for manual review or referral to a qualified attorney or authorized professional.

Does a disclaimer make excluded work acceptable?

No. The actual workflow must remain within the stated service boundaries.